Web-based Seminar - New Source of Qualitative Study: Data Collection during the Pandemic of COVID-19

https://doi.org/10.33215/sjom.v3i6.477

Authors

  • Wen Ni Tiong Institute for Globally Distributed Open Research and Education (IGDORE)
  • Anne Freda Siaw Fen Sim University of Sunderland, Faculty of Business & Law, United Kingdom

Keywords:

Data collection, Technology used in research, Qualitative, Malaysia, Research methodology

Abstract

Objective- This article aims to discuss the authors’ own experience using a web-based seminar (webinar) as a new data collection method for a qualitative descriptive study on factors influencing digital banking adoption among potential users in Malaysia (Digital Banking Study).  

Design - This will be the first study to gather information from industry players and public perception towards digital banking service using webinars, with evidence compared to the study’s quantitative results. 

Findings – Data derived from webinar sessions are consistent with the quantitative results, and the potential of its uses as a new research tool was discussed in detail. Policy Implications- The findings showed several practical implications that are potentially useful for researchers, academics, and business analysts to consider adopting webinar data as a new qualitative data collection method.

Originality - This study documents the supporting evidence of the potential use of webinars as a useful tool to collect quality observation data.

Downloads

Download data is not yet available.
Dimensions

Al-Jabri, brahim M., & Sohail, M. S. (2012). Mobile banking adoption: Application of diffusion of innovation theory. Journal of Electronic Commerce Research, 13(4), 379–391.

Amhag, L., Hellström, L., & Stigmar, M. (2019). Teacher Educators’ Use of Digital Tools and Needs for Digital Competence in Higher Education. Journal of Digital Learning in Teacher Education, 35(4), 203–220. https://doi.org/10.1080/21532974.2019.1646169

Anderson, L., Fyvie, B., Koritko, B., McCarthy, K., Paz, S. M., Rizzuto, M., Tremblay, R., & Sawyers, U. (2006). Technical evaluation report 54. Best practices in synchronous conferencing moderation. International Review of Research in Open and Distance Learning, 7(1), 93–98. https://doi.org/10.19173/irrodl.v7i1.308

Begley, C. M. (1996). Triangulation of communication skills in qualitative research instruments. Journal of Advanced Nursing, 24(4), 688–693. https://doi.org/10.1046/j.1365-2648.1996.02446.x

Carnevale, J. B., & Hatak, I. (2020). Employee adjustment and well-being in the era of COVID-19: Implications for human resource management. Journal of Business Research, 116, 183–187. https://doi.org/10.1016/j.jbusres.2020.05.037

Dahlberg, T., Mallat, N., & Öörni, A. (2003). Trust enhanced technology acceptance model - consumer acceptance of mobile payment solutions. Stockholm Mobility Roundtable, January 2003, 22–23.

Dash, M., Bhusan, P. B., & Samal, S. (2014). Determinants of Customers’ Adoption of Mobile Banking: An Empirical Study by Integrating Diffusion of Innovation with Attitude. Journal of Internet Banking and Commerce, 19(3).

Davis, F. D. A. (1986). Technology Acceptance Model for Empirically Testing New End-User Information Systems: Theory and Results (Doctoral dissertation, Massachusetts Institute of Technology).

Denscombe, M. (2010). The Good Research Guide: For Small-scale Social Research Projects. McGraw-Hill Education (UK).

Donthu, N., & Gustafsson, A. (2020). Effects of COVID-19 on business and research. Journal of Business Research, 117, 284–289. https://doi.org/10.1016/j.jbusres.2020.06.008

Fritz, R. L., & Vandermause, R. (2018). Data Collection via In-Depth Email Interviewing: Lessons From the Field. Qualitative Health Research, 28(10), 1640–1649. https://doi.org/10.1177/1049732316689067

Gefen, D., Karahanna, E., & Straub, D. W. (2003). Trust and TAM in online shopping: An integrated model (Vol. 27, Issue 1). https://doi.org/https://doi.org/10.2307/30036519

Gegenfurtner, A., & Ebner, C. (2019). Webinars in higher education and professional training: A meta-analysis and systematic review of randomized controlled trials. Educational Research Review, 28. https://doi.org/10.1016/j.edurev.2019.100293

Gegenfurtner, A., Zitt, A., & Ebner, C. (2020). Evaluating webinar‐based training: a mixed methods study of trainee reactions toward digital web conferencing. International Journal of Training and Development, 24(1). https://doi.org/10.1111/ijtd.12167

Giovanis, A. N., Binioris, S., & Polychronopoulos, G. (2012). An extension of TAM model with IDT and security/privacy risk in the adoption of internet banking services in Greece. EuroMed Journal of Business, 7(1), 24–53. https://doi.org/10.1108/14502191211225365

Greener, S. L. , & Wakefield, C. (2015). Developing confidence in the use of digital tools in teaching. Electronic Journal of E-Learning, 13(4), 260–267.

Jiang, G., & Deng, W. (2011). An empirical analysis of factors influencing the adoption of Mobile Instant Messaging in China. International Journal of Mobile Communications, 9(6), 563–583. https://doi.org/10.1504/IJMC.2011.042777

Kapasia, N., Paul, P., Roy, A., Saha, J., Zaveri, A., Mallick, R., Barman, B., Das, P., & Chouhan, P. (2020). Impact of lockdown on learning status of undergraduate and postgraduate students during COVID-19 pandemic in West Bengal, India. Children and Youth Services Review, 116. https://doi.org/10.1016/j.childyouth.2020.105194

Kerr, E. B., & Hiltz, S. R. (1982). Computer-Mediated Communication Systems: Status and Evaluation. Academic Press.

Kleijnen, M., Lee, N., & Wetzels, M. (2009). An exploration of consumer resistance to innovation and its antecedents. Journal of Economic Psychology, 30(3), 344–357. https://doi.org/10.1016/j.joep.2009.02.004

Lambert, S. D., & Loiselle, C. G. (2008). Combining individual interviews and focus groups to enhance data richness. Journal of Advanced Nursing, 62(2). https://doi.org/10.1111/j.1365-2648.2007.04559.x

Marangunić, N., & Granić, A. (2015). Technology acceptance model: a literature review from 1986 to 2013. Universal Access in the Information Society, 14(1). https://doi.org/10.1007/s10209-014-0348-1

Marshall, C., & Rossman, G. B. (2015). Designing Qualitative Research | (6th ed.). SAGE Publications Inc.

Mayorga, E. P., Bekerman, J. G., & Palis, A. G. (2014). Webinar software: A tool for developing more effective lectures (online or in-person). Middle East African Journal of Ophthalmology, 21(2), 123–127. https://doi.org/10.4103/0974-9233.129756

Nor, K. M., & Pearson, J. M. (2008). An Exploratory Study Into The Adoption of Internet Banking in a Developing Country: Malaysia. Journal of Internet Commerce, 7(1). https://doi.org/10.1080/15332860802004162

Palinkas, L. A., Horwitz, S. M., Green, C. A., Wisdom, J. P., Duan, N., & Hoagwood, K. (2015). Purposeful Sampling for Qualitative Data Collection and Analysis in Mixed Method Implementation Research. Administration and Policy in Mental Health and Mental Health Services Research, 42(5). https://doi.org/10.1007/s10488-013-0528-y

Papadopoulos, T., Baltas, K. N., & Balta, M. E. (2020). The use of digital technologies by small and medium enterprises during COVID-19: Implications for theory and practice. International Journal of Information Management, June, 102192. https://doi.org/10.1016/j.ijinfomgt.2020.102192

Patel, K. J., & Patel, H. J. (2018). Adoption of internet banking services in Gujarat. International Journal of Bank Marketing, 36(1). https://doi.org/10.1108/IJBM-08-2016-0104

Patel, N. M., Khajuria, A., & Khajuria, A. (2020). Utility of a webinar to educate trainees on UK core surgical training (CST) selection – A cross sectional study and future implications amidst the COVID-19 pandemic. Annals of Medicine and Surgery, 59(September), 35–40. https://doi.org/10.1016/j.amsu.2020.08.054

Paterson, B. L., Bottorff, J. L., & Hewat, R. (2003). Blending Observational Methods : Possibilities , Strategies , and Challenges. 29–38. https://doi.org/10.1177/160940690300200103

Patton, M. Q. (1990). Enhancing the Quality and Credibility of Qualitative Analysis. Health Services Research, 34(5 Pt 2), 1189–1208.

Patton, M. Q. (2002). Qualitative research and evaluation methods (3rd ed.). Sage Publications.

Pavlou, P. A. (2003). Consumer acceptance of electronic commerce: Integrating trust and risk with the technology acceptance model. International Journal of Electronic Commerce, 7(3), 101–134. https://doi.org/10.1080/10864415.2003.11044275

Prime Minister’s Office of Malaysia. (2020, March 16). The Prime Minister’s Special Message on COVID-19 – 16 March 2020. Prime Minister’s Office of Malaysia. https://www.pmo.gov.my/2020/03/perutusan-khas-yab-perdana-menteri-mengenai-covid-19-16-mac-2020/

Pulec, K. E., Skelly, C. D., Brady, C. M., Greene, E. A., & Anderson, K. P. (2016). Effectiveness of webinars as educational tools to address horse industry issues. Journal of Extension, 54(3), undefined.

Ramavhona, T. C., & Mokwena, S. (2016). Factors influencing Internet banking adoption in South African rural areas. South African Journal of Information Management, 18(2), 642. https://doi.org/10.4102/sajim.v18i2.642

Reeves, S., Kuper, A., & Hodges, B. D. (2008). Qualitative research methodologies: ethnography. BMJ, 337(a1020). https://doi.org/10.1136/bmj.a1020

Reissis, D., Joji, N., Campbell, E., Sharma, V. P., Staruch, R. M. T., & Baker, B. G. (2020). PLASTA National Webinar Series: A developing model for remote surgical education. In Journal of Plastic, Reconstructive and Aesthetic Surgery (Vol. 73, Issue 8, pp. 1575–1592). Churchill Livingstone. https://doi.org/10.1016/j.bjps.2020.05.008

Rogers, E. M. (1995). Diffusion of Innovations (4th ed.). New York: Free Press.

Romiszowski, A., & Mason, R. (1996). Computer-mediated communication. Handbook of Research for Educational Communications and Technology, 2, 397–431.

Salavati, S. (2016). Use of Digital Technologies in Education: The Complexity of Teachers’ Everyday Practice (Doctoral dissertation, Linnaeus University Press).

Saunders, M., Lewis, P., & Thornhill, A. (2012). Research Methods for Business Students (6th ed.). Pearson Education Limited.

Testers, L., Gegenfurtner, A., & Brand-Gruwel, S. (2015). Motivation to transfer learning to multiple contexts. He School Library Rocks: Living It, Learning It, Loving It, June, 473–487.

Tiong, W. N. (2020). Factors Influencing Behavioural Intention towards Adoption of Digital Banking Services in Malaysia. International Journal of Asian Social Science, 10(8), 450–457. https://doi.org/10.18488/journal.1.2020.108.450.457

Tong, X. (2010). A cross-national investigation of an extended technology acceptance model in the online shopping context. International Journal of Retail & Distribution Management, 38(10), 742–759. https://doi.org/10.1108/09590551011076524

United Nations. (2020). Policy Brief: Education during COVID-19 and beyond. In United Nations. https://www.un.org/development/desa/dspd/wp-content/uploads/sites/22/2020/08/sg_policy_brief_covid-19_and_education_august_2020.pdf

Venkatesh, V., & Bala, H. (2008). Technology Acceptance Model 3 and a Research Agenda on Interventions. Decision Sciences, 39(2). https://doi.org/10.1111/j.1540-5915.2008.00192.x

Verma, A., & Singh, A. (2010). Webinar - Education through digital collaboration. Journal of Emerging Technologies in Web Intelligence, 2(2), 131–136. https://doi.org/10.4304/jetwi.2.2.131-136

Voskamp, M. L. (2012). Webinars as an effective marketing and sales tool in internet marketing (Master's thesis, University of Twente).

Wang, S. K., & Hsu, H. Y. (2008). Use of the webinar tool (elluminate) to support training: The effects of webinar-learning implementation from student-trainers’ perspective. Journal of Interactive Online Learning, 7(3), 175–194.

Webster, P. (2020). Virtual health care in the era of COVID-19. The Lancet, 395(10231), 1180–1181. https://doi.org/10.1016/s0140-6736(20)30818-7

Wei, T. T., Marthandan, G., Chong, A. Y. L., Ooi, K. B., & Arumugam, S. (2009). What drives Malaysian m-commerce adoption? An empirical analysis. Industrial Management and Data Systems, 109(3), 370–388. https://doi.org/10.1108/02635570910939399

World Health Organization. (2020, March 11). WHO Director-General’s opening remarks at the media briefing on COVID-19 - 11 March 2020. World Health Organization. https://www.who.int/director-general/speeches/detail/who-director-general-s-opening-remarks-at-the-media-briefing-on-covid-19---11-march-2020

Xiong, S. (2013, November). Adoption of mobile banking model based on perceived value and trust. 2013 6th International Conference on Information Management, Innovation Management and Industrial Engineering. https://doi.org/10.1109/ICIII.2013.6703015

Yeh, H. (2020). Factors in the Ecosystem of Mobile payment affecting its use: From the customers’ Perspective in Taiwan. Journal of Theoretical and Applied Electronic Commerce Research, 15(1), 13–29. https://doi.org/10.4067/S0718-18762020000100103

Yu, Y. (2020, June 3). Zoom’s Q2 revenue jumps 169% as remote work trend continues. Nikkei Asia. https://asia.nikkei.com/Business/Technology/Zoom-s-Q2-revenue-jumps-169-as-remote-work-trend-continues.

Zhang, T. , L. C. , K. M. (2018). Banking “On-the-Go”: Examining Consumers’ Adoption of Mobile Banking Services. Int. J. Qual. Serv. Sci. , 10, 279–295. https://doi.org/https://doi.org/10.1108/IJQSS-07-2017-0067

Published

2020-11-18

How to Cite

Tiong, W. N., & Sim, A. F. S. F. (2020). Web-based Seminar - New Source of Qualitative Study: Data Collection during the Pandemic of COVID-19. SEISENSE Journal of Management, 3(6), 50–64. https://doi.org/10.33215/sjom.v3i6.477