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Technology Acceptance of E-Banking Services in an Unnatural Environment

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  • Adeyemi AdepojuORCID iD verified by the author (show author details)

    Adeyemi Adepoju

    Federal University of Technology, Akure, Department of Project Management Technology, Akure, Nigeria

    0000-0002-2841-8092

    Corresponding author

    • Adebola Adeniji (show author details)

      Adebola Adeniji

      Federal University of Technology, Akure, Department of Project Management Technology, Akure, Nigeria, Nigeria

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      Adepoju, A., & Adeniji, A. (2020). Technology Acceptance of E-Banking Services in an Unnatural Environment. SEISENSE Journal of Management, 3(3), 34-50. https://doi.org/10.33215/sjom.v3i3.336

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      Abstract

      Purpose- The effect of technology acceptance of e-banking services on satisfaction has been well studied in a system. It is characterized as being in a state of orderliness; however, there is the dearth of study in an unnatural environment, among others. 

      Design/Methodology- Data were collected through a structured questionnaire from 304 staff of Federal Medical Centre, Owo, Nigeria, that were selected using a random sampling technique. The study hypotheses were assessed with PLS-SEM methodology.

      Findings- Findings from the study suggest that the customers’ level of perceived usefulness of e-banking pays more considerable attention to the e-banking channels, implying that the usefulness of the technology is considered crucial among the respondents. The SEM results showed that the relationship was positive and significant with small effects.

      Practical Implications- Customers of e-banking placed emphasis on perceived usefulness in an environment characterized as unnatural.

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      Copyright (c) 2020 Adeyemi Adepoju, Adebola Adeniji

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      This work is licensed under a Creative Commons Attribution 4.0 International License.

      Published in

      Vol. 3 No. 3 (2020): SEISENSE Journal of Management View Issue

      Reads, last 12 months

      2025-122026-11

      Article history

      1. ReceivedMarch 15, 2020
      2. AcceptedApril 22, 2020
      3. Published May 6, 2020

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