Main Article Content
Research shows that resilience exerts a significant impact on organizational citizenship behavior. This linkage may be partly due to prevailing organizational circumstances. This study assessed the moderating effect of leadership and interpersonal trusts in the correlation between resilience and organizational citizenship behavior (OCB). Responses were obtained from 236 healthcare employees in Ghana's public and private hospitals. This study used regression to analyze the predictions. Findings of the study indicated that resilience, interpersonal (employee), and leadership trust positively and significantly predicted OCB. The hierarchical regression indicated that leadership trust moderated the linkage between resilience and organizational citizenship behavior. However, interpersonal trust moderates the linkage between resilience and organizational citizenship behavior. Unequivocally, resilience produces the highest organizational citizenship behavior when leaders trust their subordinates. This study, therefore, pinpoints the significant role of leadership trust in alleviating the impact of resilience on organizational citizenship behavior.
Copyright (c) 2022 Dr. Afia Nyarko Boakye, Prince Addai, Dr. Theresa Obuobisa-Darko, Isaac Okyere
This work is licensed under a Creative Commons Attribution 4.0 International License.
Addai, P., Avor, J., Ofori, I., & Tweneboah, D. I. (2019). Relationship between ethical leadership and productive work behaviors: moderating role of organizational climate. Management Research Journal, 14, 1 – 8
Al-Rwajfeh, F. A. A. (2019). Impact of Organizational Trust on the Organizational Citizenship Behavior among Employees at Jordan Phosphate Mines Company. Multi-Knowledge Electronic Comprehensive Journal for Education and Science Publications, 23, 1 – 16.
Alshaabani, A., Naz, F., Magda, R. & Rudnák, I. (2021). Impact of Perceived Organizational Support on OCB in the Time of COVID-19 Pandemic in Hungary: Employee Engagement and Affective Commitment as Mediators. Sustainability, 13, 780 – 792.
Amalia, P. R., Wahyuningsih, S. H., & Surwanti, A. (2021). The mediating role of organizational citizenship behavior on the effect of passion and empowerment on job performance. Journal Management Business, 12(2), 127-141.
American Psychological Association (2014). The road to resilience, available at: www.apa.org/ helpcenter/road-resilience.aspx
Asencio, H., & Mujkic, E. (2016). Leadership behaviors and trust in leaders: Evidence from the US federal government. Public Administration Quarterly, 156-179.
Asthana, A. N. (2021). Organizational Citizenship Behavior of MBA students: The role of resilience. The International Journal of Management Education, 19(3), 100 – 108.
Baron, R. & Kenny, D. (1986). The moderator-mediator variable distinction in social psychological research: conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173-1182.
Britt, T. W. & Sawhney, G. (2020). Resilience capacity, processes and demonstration at the employee, team and organizational levels: a multilevel perspective, In Powley, E. H., Caza, B. B., & Caza, A. (Eds.) (2020). Research Handbook on Organizational Resilience. Edward Elgar Publishing. Pp 10-24
Brown, S., Gray, D., McHardy, J. & Taylor, K. (2015). Employee trust and workplace performance. Journal of Economics Behavior & Organization, 116, 361–378.
Caza, A, Caza, B.B. and Baloochi, M. E (2020). Resilient personality: is grit a source of resilience? In In Powley, E. H., Caza, B. B., & Caza, A. (Eds.). (2020). Research Handbook on Organizational Resilience. Edward Elgar Publishing. Pp.25-38
Chamisa, S. F., Mjoli, T. Q., & Mhlanga, T. S. (2020). Psychological capital and organizational citizenship behavior in selected public hospitals in the Eastern Cape Province of South Africa. SA Journal of Human Resource Management, 18(10), 1247 - 1253.
Das, C. S. (2021). Influence of organizational citizenship behavior (OCB) on organizational effectiveness. Journal of Strategic Human Resource Management, 9(3), 1 – 10.
Demerouti, E., Bakker, A. B., Nachreiner, F., & Schaufeli, W. B. (2001). The job demands resources model of burnout. Journal of Applied Psychology, 86, 499–512
Eisenberger R, Armeli S, Rexwinkel B, Lynch PD, Rhoades L (2001) Reciprocation of perceived organizational support. Journal of Applied Psychology, 86, 42–51
Fard, P. G. & Karimi, F. (2015). Organizational Trust and Organizational Silence with Job Satisfaction and Organizational Commitment of the Employees of University. International Education Studies, 8(11), 219 – 227.
Ferrin, D. L., Bligh, M. C., & Kohles, J. C. (2007). A theory of trust, monitoring, and cooperation in interpersonal and intergroup relationships. Group & Organization Management, 32, 465 – 499.
Fischer, S., Hyder, S., & Walker, A. (2020). The effect of employee affective and cognitive trust in leadership on OCB behavior and organizational commitment: Meta-analytic findings and implications for trust research. Australian Journal of Management, 45(4), 662-679.
Fox, S., Spector, P. E., Goh, A., Bruursema, K., & Kessler, S. R. (2012). The deviant citizen: Measuring potential positive relations between counterproductive work behavior and OCB. Journal of Occupational and Organizational Psychology, 85, 199-220.
Han, H., Ariza-Montes, A., Giorgi, G., & Lee, S. (2020). Utilizing green design as workplace innovation to relieve service employee stress in the Luxury Hotel Sector. Int. J. Environ. Res. Public Health, 17(12), 4527.
Hemakumara, M.G. (2020). The impact of job satisfaction on organizational citizenship behavior: A review of literature. International Journal of Business and Social Science, 11, 49–51
Kim, T. Y., Wang, J., & Chen, J. (2018). Mutual trust between leader and subordinate and employee outcomes. Journal of Business Ethics, 149(4), 945-958.
Larbi, A, R. (2014). The relationship between organizational trust, resilience and contextual performance at Electricity Company of Ghana in Accra. Unpublished Dissertation submitted to the University of Ghana, Legon.
Lay, Y., Basana, S. R. & Panjaitan, S. W. (2020). The effect of organizational trust and OCB on employee performance. Journal of Management, 76, 72 – 86.
Lhalloubi, J., & Ibnchahid, F. (2020). Do resilience and work engagement enhance distribution manager performance? Journal of Distribution Science, 18(7), 5-17.
Luthans, F. (2002). The need for and meaning of positive organizational behavior. Journal of Organizational Behavior, 23, 695–706
Mallén, F., Domínguez-Escrig, E., Lapiedra, R., & Chiva, R. (2019). Does leader humility matter? Effects on altruism and innovation. Management Decision, 58(5), 967-981
Mi, L., Gan, X., Xu, T., Long, R., Qiao, L., & Zhu, H. (2019). A new perspective to promote organizational citizenship behavior for the environment: The role of transformational leadership. Journal of Cleaner Production, 239, 118 - 125.
Obuobisa-Darko, T., & Domfeh, K. A. (2019). Leader behavior to achieve employee engagement in Ghana. International Journal of Public Leadership, 15(1), 19-37.
Odonkor, S. T, & Frimpong, K. (2020). Burnout among healthcare professionals in Ghana: A critical assessment. Biomed Research International, 10, 55 – 68.
Ohemeng, F.L.K., Obuobisa-Darko, T. & Amoako-Asiedu, E. (2020), Bureaucratic leadership, trust building, and employee engagement in the public sector in Ghana: The perspective of social exchange theory. International Journal of Public Leadership, 16(1), 17-40.
Organ, D. W. (1988). Organizational citizenship behavior: The good soldier syndrome. Lexington Books/D. C. Heath and Com.
Paul, H., Bamel, U. K., & Garg, P. (2016). Employee resilience and OCB: Mediating effects of organizational commitment. Journal of Decision Maker, 41(4), 308-324.
Petrella, M. V. (2013). The Effects of Trust on Organizational Citizenship Behaviors: A Meta-Analysis. Online Theses and Dissertations. 199. https://encompass.eku.edu/etd/199
Podsakoff, P., Blume, D., Whiting, W. & Podsakoff, M. (2009). Individual- and organizational citizenship behaviors. Journal of Applied Psychology, 94(1), 122–41.
Putra, B. S. (2019). The factors influencing organizational citizenship behavior. Advances in Social Science, Education and Humanities Research, 395(5), 132 – 145.
Saad, S. K., & Elshaer, I. A. (2020). Justice and trust’s role in employees’ resilience and business’ continuity. Tourism Management Perspectives, 35, 100 – 112.
Sadeghi, G., Ahmadi, M. & Yazdi, M. T. (2016). The relationship between organizational citizenship behavior and organizational performance. Problems and Perspectives in Management, 14(3), 317-324.
Sari, A. K. & Wahyuni, S. (2019). Effect of employee resilience against OCB: The role of organizational commitment mediation. International Journal of Education and Social Science Research, 2(6), 27 – 39.
Schaufeli, W. B. (2017). Applying the job demands-resources model. Organizational Dynamics, 2(46), 120-132.
Singh, U. & Srivastava, K. B. L. (2016). Organizational trust and organizational citizenship behavior. Global Business Review, 17(3), 594-609
Sitkin, S.B. & Roth N.L. (1993). Explaining the limited effectiveness of legalistic remedies for trust/distrust. Organization Science, 4(3), 367-392
Solikhin, A., Triatmanto, B. & Supriadi, B. (2021). Organizational commitment and citizenship behavior's organizational to mediate the influence of organizational culture. International Journal of Economics and Management Studies, 8(7), 48 – 58.
Srivastava, S., & Madan, P. (2016). Understanding the roles of organizational identification, trust and corporate ethical values in employee engagement–organizational citizenship behavior relationship. Management and Labour Studies, 41(4), 314-330.
Su, T. S., Chen, C., Cui, X., Yang, C., & Ma, W. (2020). Consistency at different levels: A meta-analytic. Nankai Business Review International, 4, 537-567
Suratman, A., Suhartini, S., Palupi, M., Dihan, F. & Muhlison, M. B. (2021). The impact of psychological climate and self-resilience on employee performance during the COVID-19 pandemic. The Journal of Asian Finance, Economics and Business, 8(5), 1019-1029
Tabachnick, B. G. & Fidell, L. S (1996). Multivariate analysis (3rd edition). HarperCollins College Publishers (New York, NY)
Vella, S. C. & Pai, N. B. (2019). Psychological resilience: Defining resilience and resilience research over the decades. Arch Med Health Science, 2, 333 – 9.
Wagnild, G. & Young, F. (2009). A review of the Resilience Scale. Journal of Nursing Measurement, 17(2), 105-13.
Zeinabadi, H., & Salehi, K. (2011). Role of procedural justice, trust, job satisfaction, and organizational commitment in OCB of teachers: Proposing a modified social exchange model. Procedia-Social and Behavioral Sciences, 29, 1472-1481.