SEISENSE Journal of Management <p style="text-align: justify;">SEISENSE Journal of Management (SJOM) is an online, open access, and a Refereed journal committed to publishing scholarly empirical and theoretical research articles that have a high impact on the management field as a whole. The SJOM covers domains such as Business strategy &amp; policy, Organizational behavior, Human resource management, Organizational theory, Entrepreneurship, Innovation &amp; Technology Management, Tourism Management, and Business Finance</p> <p><strong>Editor in Chief:</strong> Dr. Muhammad Azeem Qureshi<br /><strong>Access policy: </strong>Open access<strong><br />Review Policy: </strong>Double-blind peer review<strong><br />Frequency: </strong>Bi-monthly (continuous publishing model)<strong><br />Publication fee: </strong>Free</p> <div class="containerindex"><a href=";hl=en&amp;authuser=1" target="_blank" rel="noopener"><img class="indexings" style="width: 160px;" src="" alt="google" /></a> <img class="indexings" style="width: 160px;" src="" alt="orcid" /> <a href=";from_ui=yes" target="_blank" rel="noopener"><img class="indexings" style="width: 160px;" src="" alt="orcid" /></a></div> SEISENSE (PRIVATE) LIMITED en-US SEISENSE Journal of Management 2617-5770 E-Banking Technology Characteristics and Performance of Micro and Small Enterprise in Kenya <p class="14-SJOMAbstractRight">Purpose- The study investigated the indirect effect of innovative behavior on the relationship between e-banking technology characteristics and micro and small enterprises (MSE) performance through e-banking technology adoption in Kenya.</p> <p class="14-SJOMAbstractRight">Design/methodology: The study employed an explanatory research design and a multistage sampling technique to collect cross-sectional data using a self-administered questionnaire. The sample size of 455 MSEs was drawn from a target population of 5915 in Vihiga County, Kenya.</p> <p class="14-SJOMAbstractRight">Findings-The study findings showed a complementary mediation of e-banking technology adoption on the relationship between e-banking technology characteristics and MSE performance. Additionally, innovative behavior moderated the association between e-banking technology adoption and MSE performance but did not moderate the relationship between e-banking technology characteristics and e-banking technology adoption. Further, innovative behavior moderates the indirect relationship between e-banking technology characteristics and MSE performance via e-banking technology adoption. This effect was much more substantial, with a higher level of innovative behavior.</p> <p class="14-SJOMAbstractRight">Practical Implications- These findings underscored the need for policy reviews for government, county, and private sector on e-banking technology adoption and MSE performance in Kenya.</p> <p class="14-SJOMAbstractRight">Originality/value- The study's findings bring vital knowledge concerning the indirect effect of e-banking technology adoption and innovative behavior on the study variables.</p> Beatrice Kitigin Michael Korir Kefa Chepkwony Copyright (c) 2021 Beatrice Kitigin, Michael Korir, Kefa Chepkwony 2021-01-02 2021-01-02 4 1 13 30 10.33215/sjom.v4i1.480 Exploring the Impact of Emotional and Spiritual Intelligence on Job Satisfaction and Turnover Intention <p>Purpose- Several critical factors contribute to employees' satisfaction or an attempt to stay with an organization. This paper aimed to explore the impact of emotional and spiritual intelligence on job satisfaction and turnover intention among employees in the telecommunication companies in Ghana.</p> <p>Design/Methodology- A cross-section research design approach was adopted. A questionnaire was used to gather data from employees in MTN, Vodafone, and Airtel-Tigo in the Kumasi Metropolis Ghana through a simple random sampling approach. Statistical Package for Social Sciences (version 26) was to process data into tables and figures to help us undertake the descriptive, correlation, and multiple regression analysis.</p> <p>Findings- The study results indicate that emotional intelligence positively influences the job satisfaction and turnover intentions of employees. Spiritual Intelligence was found to influence job satisfaction positively but had a negative impact on the turnover intention of employees in mobile telecommunication companies.</p> <p>Practical Implications- The findings highlight the relevance of emotional and spiritual intelligence in promoting job satisfaction and turnover intention relative to emotional intelligence specifically. Furthermore, it would aid organizations in the sector with a huge workforce and large customer base to critically assess issues relating to emotional and spiritual intelligence to enhance job satisfaction and minimize the intent to leave the organization.</p> Benard Korankye Evelyn Amakyewaa Copyright (c) 2020 Benard Korankye, Evelyn Amakyewaa 2021-01-10 2021-01-10 4 1 31 46 10.33215/sjom.v4i1.513 Do Intrinsic Rewards Matter on Motivation? <p>Purpose- This study investigates the impact of intrinsic rewards (Recognition, Training and Development, Work Environment, Participation in Decision Making, and Workplace Flexibility) on primary school teachers’ motivation at the workplace.</p> <p>Design/Methodology- A survey was conducted using a 5 Likert scale questionnaire among the teachers of different primary schools across Bangladesh. A total of 200 data was gathered through random sampling. SPSS 22.0 is used for analyzing the data. The study employed multiple regression and ANOVA, correlation, reliability test, and descriptive statistics to draw the findings.</p> <p>Findings- The study revealed that intrinsic rewards have a significant effect on teachers’ motivation. All the studied variables (Recognition, Training and Development, Work Environment, Participation in Decision Making, and Workplace Flexibility) have found a statistically significant relationship with Motivation. Moreover, recognition and work environment showed the most robust relationships with teachers’ motivation.</p> <p>Practical Implications- Organizations can use this study's results to comprehend the effect of intrinsic or non-financial rewards on employee motivation. Thus, the research findings could help similar institutions design an appropriate reward package with adequate intrinsic rewards to motivate their employees and ensure better performance at work.</p> Nishath Anjum Md. Afsarul Islam Mahmudul Islam Choudhury Jace Saha Copyright (c) 2021 Nishath Anjum, Md. Afsarul Islam, Mahmudul Islam Choudhury, Jace Saha 2021-01-19 2021-01-19 4 1 47 58 10.33215/sjom.v4i1.534 Applications of Social Media in the Tourism Industry: A Review <p class="14-SJOMAbstractRight">Purpose- This study aims to review and analyze the articles related to social media applications and their impact on the tourism industry.</p> <p class="14-SJOMAbstractRight">Methodology- For conducting this study, three leading databases named Google Scholar, Science Direct, and EBSCO Host were used for data collection purposes, and the research was conducted in three phases. Selecting the database for collecting data was the first phase, which was carried out during the period between November 2020 to December 2020. In the second phase, screening of the collected data was done, and in the final stage, 46 articles were selected to conduct this study.</p> <p class="14-SJOMAbstractRight">Discussion- Over the last decade, the rapid advancements in information and communication technology (ICTs) have had reflective impacts on the global tourism sector. Both researchers and professionals have acknowledged that social media applications have a significant impact on both suppliers and consumers of the tourism industry.</p> <p class="14-SJOMAbstractRight">Findings- Based on the reviewed articles from the perspectives of the tourism consumers as well as the tourism suppliers, this study has found that consumers use social media in pre-during-post travel for searching different information and suppliers generally use social media for promotion, communication, management, research purposes.</p> Md. Tariqul Islam Copyright (c) 2021 Md. Tariqul Islam 2021-01-28 2021-01-28 4 1 59 68 10.33215/sjom.v4i1.556 Pakistan’s Infrastructure Capital-Growth Analysis <p>Purpose- This empirical study facet at Pakistan for the period between 1960 and 2017 in the connection between public investment, public capital stock, private investment, private capital stock, and real GDP.</p> <p>Design/Methodology- Using theoretical and empirical literature assessment, to measure the impact of private investment, private capital stock, government investment, and government capital stock on Pakistan's real gross domestic product, we involved the ARDL Bound tests.</p> <p>Findings- A positive and significant connection was revealed between government investment, a private capital stock with real GDP. Private investment showed a substantial but negative impact in the short run, despite capital stocks indicating a positive and insignificant relationship with Pakistan's RGDP. The long-term consequences showed that the government's capital stocks, public investment, private capital stocks, and RGDP from Pakistan are linked positively and significantly. Private investment, however, has shown harmful and detrimental or insignificant relations with Pakistan's RGDP.</p> <p>Practical Implications- Our study may benefit the Pakistani economy, particularly while useful for academics and researchers to understand the basic concept of 'capital-growth' philosophy.</p> Muhammad Ahmad Mazher Jauhari Dahalan Copyright (c) 2020 Muhammad Ahmad Mazher, Prof. Dr. Jauhari Dahalan 2020-12-01 2020-12-01 4 1 1 12 10.33215/sjom.v4i1.486