What is the effect of Organizational Justice and Perceived Organizational and Supervisor Support on Employee’s Level of Trust?

https://doi.org/10.33215/sjom.v3i1.263

Authors

Keywords:

Organizational justice, Perceived Organizational support, perceived supervisor support, trust

Abstract

Aim - Past studies support the importance of organizational justice and its impact on employees' work attitudes. There are many factors that affect the employees’ work attitude but their perceptions about organizational justice and support are significant factors. Many studies have been conducted to investigate the relationship between Organizational justice and trust but there is a lack of research to measure the mediating role of perceived support. This study examines the role of perceived support as a mediator between organizational justice and trust.

Methodology - The sample of the study is 170 faculty members of public and private sector universities of Pakistan.  A cross-sectional design with a standardized questionnaire is used.

Findings - Results indicate that distributive, procedural and interactional justice is direct antecedents of organizational and supervisory trust with the demonstration perceived organizational support as a partial mediator between procedural justice and organizational trust. Distributive justice is related to organizational trust both directly and indirectly through perceived organizational support and supervisory trust. Finally, interactional justice is a direct and indirect predictor of supervisory trust through perceived supervisor support.

Downloads

Download data is not yet available.
Dimensions

Allen, D. G., Shore, L. M., & Griffeth, R. W. (2003). The Role of Perceived Organizational Support and Supportive Human Resource Practices in the Turnover Process. Journal of Management, 29(1), 99-118. doi:10.1177/014920630302900107

Ambrose, M. L. (2002). Contemporary justice research: A new look at familiar questions. Organizational Behavior and Human Decision Processes, 89(1), 803-812. doi:10.1016/S0749-5978(02)00030-4

Ambrose, M. L., & Schminke, M. (2003). Organization structure as a moderator of the relationship between procedural justice, interactional justice, perceived organizational support, and supervisory trust. Journal of Applied Psychology, 88(2), 295-305. doi:10.1037/0021-9010.88.2.295

Aryee, S., Budhwar, P. S., & Chen, Z. X. (2002). Trust as a mediator of the relationship between organizational justice and work outcomes: test of a social exchange model. Journal of Organizational Behavior, 23(3), 267-285. doi:10.1002/job.138

Bakhshi, A., Kumar, K., & Rani, E. (2009). Organizational justice perceptions as predictor of job satisfaction and organization commitment. International Journal of Business and Management, 4(9), p145. doi:10.5539/ijbm.v4n9p145

Bidarian, S., & Jafari, P. (2012). The Relationship Between Organizational Justice and Organizational Trust. Procedia - Social and Behavioral Sciences, 47, 1622-1626. doi:https://doi.org/10.1016/j.sbspro.2012.06.873

Bies, R. J., & Shapiro, D. L. (1987). Interactional fairness judgments: The influence of causal accounts. Social Justice Research, 1(2), 199-218. doi:10.1007/BF01048016

Blau, P. M. (1964). Justice in Social Exchange. Sociological Inquiry, 34(2), 193-206. doi:10.1111/j.1475-682X.1964.tb00583.x

Bostanci, A. B. J. I. J. o. S. S. (2013). The Mediator Role of Perceived Administrator Support in the Relationship between Teachers' Perceptions of Organizational Justice and Organizational Support. International Journal of Social Sciences and Education, 3(3).

Colquitt, J. A., Conlon, D. E., Wesson, M. J., Porter, C. O. L. H., & Ng, K. Y. (2001). Justice at the millennium: A meta-analytic review of 25 years of organizational justice research. Journal of Applied Psychology, 86(3), 425-445. doi:10.1037/0021-9010.86.3.425

DeConinck, J. B. (2010). The effect of organizational justice, perceived organizational support, and perceived supervisor support on marketing employees' level of trust. Journal of Business Research, 63(12), 1349-1355. doi:10.1016/j.jbusres.2010.01.003

DeConinck, J. B., & Johnson, J. T. (2009). The Effects of Perceived Supervisor Support, Perceived Organizational Support, and Organizational Justice on Turnover among Salespeople. Journal of Personal Selling & Sales Management, 29(4), 333-350. doi:10.2753/PSS0885-3134290403

Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. (1986). Perceived organizational support. Journal of Applied Psychology, 71(3), 500-507. doi:10.1037/0021-9010.71.3.500

Ertürk, A. (2007). Increasing organizational citizenship behaviors of Turkish academicians: Mediating role of trust in supervisor on the relationship between organizational justice and citizenship behaviors. Journal of Managerial Psychology, 22(3), 257-270. doi:10.1108/02683940710733089

Folger, R., & Konovsky, M. A. (1989). Effects of Procedural and Distributive Justice on Reactions to Pay Raise Decisions. Academy of Management Journal, 32(1), 115-130. doi:10.5465/256422

Gounaris, S. P. (2005). Trust and commitment influences on customer retention: insights from business-to-business services. Journal of Business Research, 58(2), 126-140. doi:10.1016/S0148-2963(03)00122-X

Greenberg, J. (1990). Organizational Justice: Yesterday, Today, and Tomorrow. Journal of Management, 16(2), 399-432. doi:10.1177/014920639001600208

Greenberg, J. (2001). STUDYING ORGANIZATIONAL JUSTICE CROSS‐CULTURALLY: FUNDAMENTAL CHALLENGES. International Journal of Conflict Management, 12(4), 365-375. doi:10.1108/eb022864

Hopkins, S. M., & Weathington, B. L. (2006). The Relationships Between Justice Perceptions, Trust, and Employee Attitudes in a Downsized Organization. The Journal of Psychology, 140(5), 477-498. doi:10.3200/JRLP.140.5.477-498

Hoy, W. K., & Tschannen-Moran, M. (1999). Five Faces of Trust: An Empirical Confirmation in Urban Elementary Schools. Journal of School Leadership, 9(3), 184-208. doi:10.1177/105268469900900301

Hubbell, A. P., & Chory‐Assad, R. M. (2005). Motivating factors: perceptions of justice and their relationship with managerial and organizational trust. Communication Studies, 56(1), 47-70. doi:10.1080/0008957042000332241

Kurtessis, J. N., Eisenberger, R., Ford, M. T., Buffardi, L. C., Stewart, K. A., & Adis, C. S. (2015). Perceived Organizational Support: A Meta-Analytic Evaluation of Organizational Support Theory. Journal of Management, 43(6), 1854-1884. doi:10.1177/0149206315575554

Loi, R., Hang-Yue, N., & Foley, S. (2006). Linking employees' justice perceptions to organizational commitment and intention to leave: The mediating role of perceived organizational support. Journal of Occupational and Organizational Psychology, 79(1), 101-120. doi:10.1348/096317905X39657

Maertz, C. P., Griffeth, R. W., Campbell, N. S., & Allen, D. G. (2007). The effects of perceived organizational support and perceived supervisor support on employee turnover. Journal of Organizational Behavior, 28(8), 1059-1075. doi:10.1002/job.472

Masterson, S. S., Lewis, K., Goldman, B. M., & Taylor, M. S. (2000). Integrating Justice and Social Exchange: The Differing Effects of Fair Procedures and Treatment on Work Relationships. Academy of Management Journal, 43(4), 738-748. doi:10.5465/1556364

McAllister, D. J. (1995). Affect- and Cognition-Based Trust as Foundations for Interpersonal Cooperation in Organizations. Academy of Management Journal, 38(1), 24-59. doi:10.5465/256727

Moliner, C., Martínez-Tur, V., Ramos, J., Peiró, J. M., & Cropanzano, R. (2008). Organizational justice and extrarole customer service: The mediating role of well-being at work. European Journal of Work and Organizational Psychology, 17(3), 327-348. doi:10.1080/13594320701743616

Neves, P., & Caetano, A. (2006). Social Exchange Processes in Organizational Change: The Roles of Trust and Control. Journal of Change Management, 6(4), 351-364. doi:10.1080/14697010601054008

Niehoff, B. P., & Moorman, R. H. (1993). Justice as a Mediator of the Relationship Between Methods of Monitoring and Organizational Citizenship Behavior. Academy of Management Journal, 36(3), 527-556. doi:10.5465/256591

Noruzy, A., Shatery, K., Rezazadeh, A., & Hatami-Shirkouhi, L. (2011). Investigation the relationship between organizational justice, and organizational citizenship behavior: The mediating role of perceived organizational support. Indian Journal of science and Technology4(7), 842-847.

Robbins, B. G. (2011). Neither government nor community alone: A test of state-centered models of generalized trust. Rationality and Society, 23(3), 304-346. doi:10.1177/1043463111404665

Roch, S. G., & Shanock, L. R. (2006). Organizational Justice in an Exchange Framework: Clarifying Organizational Justice Distinctions. Journal of Management, 32(2), 299-322. doi:10.1177/0149206305280115

Shanock, L. R., & Eisenberger, R. (2006). When supervisors feel supported: Relationships with subordinates' perceived supervisor support, perceived organizational support, and performance. Journal of Applied Psychology, 91(3), 689-695. doi:10.1037/0021-9010.91.3.689

Sousa-Lima, M., Michel, J. W., & Caetano, A. (2013). Clarifying the importance of trust in organizations as a component of effective work relationships: Trust in organizations. Journal of Applied Social Psychology, 43(2), 418-427. doi:10.1111/j.1559-1816.2013.01012.x

Stinglhamber, F., Cremer, D. D., & Mercken, L. (2006). Perceived Support as a Mediator of the Relationship Between Justice and Trust: A Multiple Foci Approach. Group & Organization Management, 31(4), 442-468. doi:10.1177/1059601106286782

Tulubas, T., & Celep, C. (2012). Effect of Perceived Procedural Justice on Faculty Members’ Silence: The Mediating Role of Trust in Supervisor. Procedia - Social and Behavioral Sciences, 47, 1221-1231. doi:10.1016/j.sbspro.2012.06.804

Whitener, E. M. (2001). Do “high commitment” human resource practices affect employee commitment?: A cross-level analysis using hierarchical linear modeling. Journal of Management, 27(5), 515-535. doi:10.1177/014920630102700502

Zeinabadi, H., & Rastegarpour, H. (2010). Factors affecting teacher trust in principal: testing the effect of transformational leadership and procedural justice. Procedia - Social and Behavioral Sciences, 5, 1004-1008. doi:10.1016/j.sbspro.2010.07.226

Published

2020-01-20

How to Cite

Arif, S., Kundi, O., & Khan, M. S. . (2020). What is the effect of Organizational Justice and Perceived Organizational and Supervisor Support on Employee’s Level of Trust?. SEISENSE Journal of Management, 3(1), 47-63. https://doi.org/10.33215/sjom.v3i1.263