Appraising Public Value in the Public Sector: Re-evaluation of the Strategic Triangle
Article Sidebar
Main Article Content
Abstract
Purpose- This article aims to address public value by assessing public programs and services' success in a more cost-effective way. The study also investigates how public managers and elected officials can use public value to guide their decisions on resource allocation to create value for the citizens.
Design/methodology- To meet this study's aims, Mark Moore’s strategic triangle is used as the framework for this study. This is a comprehensive framework that evaluates the performance of public sector programs and service delivery. Data for this study has been collected via a primary scoping of the literature on public value. Database searches were conducted in the Social Sciences Index, SCOPUS journals, ISI Social Sciences Citation Index, and Google Scholar.
Findings- From the investigation, the result indicates that public value is created by government or public managers in their daily transactions and by non-profit organizations that articulate their objectives and find popular support for the community's common good.
Practical implications- Arguably, public value management provides a necessary improvement to public management theories. It redefines the function of public sector managers in the provision of socially desirable outcomes through citizen engagement. As a progress appraisal tool in public organizations, it offers a broader and inclusive framework than the New Public Management (NPM).
Originality/value- This study's results contribute to the knowledge and literature of public value in the public sector. The strategic triangle builds on the challenges and weaknesses of NPM and it aims at reshaping institutions to prioritize value creation for citizens.
Downloads
Article Details
Copyright (c) 2021 Malang B.S. Bojang
This work is licensed under a Creative Commons Attribution 4.0 International License.
Alford, J., & Hughes, O. (2008). Public value pragmatism as the next phase of public management. American Review of Public Administration, 38(2), 130–148. https://doi.org/10.1177/0275074008314203 DOI: https://doi.org/10.1177/0275074008314203
Alford, J., & O’Flynn, J. (2009). Making sense of public value: Concepts, critiques and emergent meanings. International Journal of Public Administration, 32(3–4), 171–191. https://doi.org/10.1080/01900690902732731 DOI: https://doi.org/10.1080/01900690902732731
Benington, J. (2009). Creating the public in order to create public value? International Journal of Public Administration, 32(3–4), 232–249. https://doi.org/10.1080/01900690902749578 DOI: https://doi.org/10.1080/01900690902749578
Blaug, R., Horner, L., & Lekhi, R. (2006). Public value, politics and public management. A Literature Review. London: Work Foundation, March, 1–62.
Bojang, M. B. S. (2020). Beyond New Public Management Paradigm : The Public Value Paradigm and Its Implications for Public Sector Managers. Journal of Public Value and Administrative Insight, 3(2), 1–10. https://doi.org/10.31580/jpvai.v3i2.1381
Bonina, C., & Cordella, A. (2008). The new public management, e-government and the notion of public value: lessons from Mexico. Proceedings of SIG GlobDev’s First Annual Workshop, Paris, France. http://www.researchgate.net/publication/228861512_The_new_public_management_e-government_and_the_notion_of_’public_value’_lessons_from_Mexico/file/72e7e5267718664ed0.pdf
Bozeman, B. (2019). Public values: citizens’ perspective. Public Management Review, 21(6), 817–838. https://doi.org/10.1080/14719037.2018.1529878 DOI: https://doi.org/10.1080/14719037.2018.1529878
Bozeman, B. 2007. Public Values and Public Interest: Counterbalancing Economic Individualism. Washington: Georgetown University Press.
Cordella, A., & Bonina, C. M. (2012a). A public value perspective for ICT enabled public sector reforms: A theoretical reflection. Government Information Quarterly, 29(4), 512–520. https://doi.org/10.1016/j.giq.2012.03.004
Cordella, A., & Bonina, C. M. (2012b). A public value perspective for ICT enabled public sector reforms: A theoretical reflection. Government Information Quarterly, 29(4), 512–520. https://doi.org/10.1016/j.giq.2012.03.004 DOI: https://doi.org/10.1016/j.giq.2012.03.004
Ćwiklicki, M. (2016). Comparison of public value measurement frameworks. Zarządzanie Publiczne, 1(1(35)/2016), 20–31. https://doi.org/10.15678/zp.2016.35.1.02 DOI: https://doi.org/10.15678/ZP.2016.35.1.02
Fukumoto, E., & Bozeman, B. (2019). Public Values Theory: What Is Missing? American Review of Public Administration, 49(6), 635–648. https://doi.org/10.1177/0275074018814244 DOI: https://doi.org/10.1177/0275074018814244
Hills, D., & Sullivan, F. (2008). Measuring public value 2 : Practical approaches. The Work Foundation. www.theworkfoundation.com
Jacobs, L. R. (2014). The contested politics of public value. Public Administration Review, 74(4), 480–494. https://doi.org/10.1111/puar.12170 DOI: https://doi.org/10.1111/puar.12170
Jørgensen, T. B., & Bozeman, B. (2007). Public Values. Administration & Society, 39(3), 354–381. https://doi.org/10.1177/0095399707300703 DOI: https://doi.org/10.1177/0095399707300703
Kelly, G., Mulgan, G., & Muers, S. (2002). Creating Public Value: An analytical framework for public service reform. Strategy Unit, Cabinet Office, UK Government, 1–35. http://webarchive.nationalarchives.gov.uk/20100416132449/http:/www.cabinetoffice.gov.uk/media/cabinetoffice/strategy/assets/public_value2.pdf
Mark H. Moore. (1995). Creating-Public-Value-Strategic-Management-in-Government.pdf.
Mazzucato, M., & Ryan-Collins, J. (2019). Putting value creation back into “public value”: from market-fixing to market-shaping | UCL Institute for Innovation and Public Purpose. UCL Institute for Innovation and Public Purpose.
Mazzucato, M. (2016). From market fixing to market-creating: A new framework for innovation policy. Industry and Innovation, 23(2), pp. 140-156. DOI: https://doi.org/10.1080/13662716.2016.1146124
Meynhardt, T. (2009). Public value inside: What is public value creation? International Journal of Public Administration, 32(3–4), 192–219. https://doi.org/10.1080/01900690902732632 DOI: https://doi.org/10.1080/01900690902732632
Nabatchi, T. (2018). Public values frames in administration and governance. Perspectives on Public Management and Governance, 1, 59-72. DOI: https://doi.org/10.1093/ppmgov/gvx009
O’Flynn, J. (2007). From new public management to public value: Paradigmatic change and managerial implications. Australian Journal of Public Administration, 66(3), 353–366. https://doi.org/10.1111/j.1467-8500.2007.00545.x DOI: https://doi.org/10.1111/j.1467-8500.2007.00545.x
Rhodes, R. A. W., & Wanna, J. (2007). The limits to public value, or rescuing responsible government from the platonic guardians. Australian Journal of Public Administration, 66(4), 406–421. https://doi.org/10.1111/j.1467-8500.2007.00553.x DOI: https://doi.org/10.1111/j.1467-8500.2007.00553.x
Rutgers, M. R., & Overeem, P. (2014). Public Values in Public Administration. Journal of Public Administration Research and Theory, 24(3), 806–812. https://doi.org/10.1093/jopart/muu017 DOI: https://doi.org/10.1093/jopart/muu017
Sami, A., Jusoh, A., Nor, K. M., Irfan, A., & Qureshi, M. I. (2018). Journal of Public Value and Administration Insights (JPVAI) Systematic Review of Public Value. Journal of Public Value and Administration Insights (JPVAI), 1(1), 1–6. https://doi.org/10.31580/jpavi.v1i1.136
Sandfort, J & Quick, K.S. (2015). Building deliberative capacity to create public value: the practices and artifacts of the Art of Hosting. In J. Bryson, L. Bloomberg, & B. Crosby (Eds.), Public Administration and Public Value (pp. 39-52). Washington, DC: Georgetown University Press.
Spano, A. (2009). Public value creation and management control systems. International Journal of Public Administration, 32(3–4), 328–348. https://doi.org/10.1080/01900690902732848 DOI: https://doi.org/10.1080/01900690902732848
Stoker, G. (2006). Public value management: A new narrative for networked governance? American Review of Public Administration, 36(1), 41–57. https://doi.org/10.1177/0275074005282583 DOI: https://doi.org/10.1177/0275074005282583
Talbot, C. R. (2017). Measuring Public Value - a competing values approach A competing values approach. March. https://doi.org/10.13140/RG.2.2.36824.90888
Turkel, G., & Turkel, E. (2016). Public Value Theory: Reconciling Public Interests, Administrative Autonomy and Efficiency. Review of Public Administration and Management, 4(2). https://doi.org/10.4172/2315-7844.1000189 DOI: https://doi.org/10.4172/2315-7844.1000189
van der Wal, Z., & van Hout, E. T. J. (2009). Is public value pluralism paramount? The intrinsic multiplicity and hybridity of public values. International Journal of Public Administration, 32(3–4), 220–231. https://doi.org/10.1080/01900690902732681 DOI: https://doi.org/10.1080/01900690902732681
Williams, I., & Shearer, H. (2011). Appraising public value: Past, present and futures. Public Administration, 89(4), 1367–1384. https://doi.org/10.1111/j.1467-9299.2011.01942.x DOI: https://doi.org/10.1111/j.1467-9299.2011.01942.x
Yotawut, M. (2018). Examining progress in research on public value. Kasetsart Journal of Social Sciences, 39(1), 168–173. https://doi.org/10.1016/j.kjss.2017.12.005 DOI: https://doi.org/10.1016/j.kjss.2017.12.005